Issue - meetings
EXCHEQUER SERVICE - CONTRACT PERFORMANCE
Meeting: 22/06/2022 - Executive, Resources and Contracts Policy Development and Scrutiny Committee (Item 20)
20 Exchequer Service - Contract Performance 
PDF 943 KB
Additional documents:
- App. 1 to Exchequer Service - Contract Performance, item 20
PDF 235 KB
- App. 2-7 to Exchequer Service - Contract Performance, item 20
PDF 244 KB
Minutes:
The report outlined the performance of the Exchequer Services Contract provided by Liberata between 1 April 2021 to 31 March 2022.
The Assistant Director of Exchequer Services introduced the report alongside Laura Morris and Elaine Ledingham representing Liberata. A Member queried whether the economic climate had impacted collection rates and was advised that collection rates remained steady. The Exchequer Service provided support to individuals who reported experiencing financial issues including agreeing payment plans and making referrals to local support organisations such as Citizens Advice. In response to a question, the Assistant Director of Exchequer Services confirmed that Liberata’s staff volunteer programme was still in place with some staff currently volunteering at Age Concern.
RESOLVED: That the information contained within Report FSD22040 and the action taken to address any performance issues be noted.