Agenda item

To Follow.

Natalie Warman, Director of Nursing, Therapies and Quality, Bromley Healthcare and Julie Miller, Clinical Quality Team Manager, Bromley Healthcare presented the Bromley Healthcare Quality Account 2016/17 to the Sub-Committee, which outlined the provision delivered by Bromley Healthcare across the Borough during 2016/17 and quality priorities for 2017-2020.  There was a statutory requirement for all NHS public funded bodies to provide their Annual Quality accounts to NHS England for publication by 30^th June 2017, and for this to contain a supporting statement from the Health Scrutiny Sub-Committee.

The Director of Nursing, Therapies and Quality advised Members that there had been three Care Quality Commission Inspections of Bromley Healthcare’s provision during 2016/17, all of which been rated as ‘Good’.  Feedback on customer experience had generally been very positive and there had been a 25% reduction in the number of complaints made to Bromley Healthcare in the past year.  For 2016/17, Bromley Healthcare had made a commitment to listen to the hard-to-hear community and particularly focused on the views of children with communications difficulties.  This commitment would be carried forward into 2017/18, when it was planned to focus on the views of patients with dementia or lack of capacity.  Bromley Healthcare had continued to work across all key partners throughout the year.  A staff survey had not been undertaken, but a number of measures were in place to support staff including a focus on workplace safety and a debt management initiative. 

In considering the update, Members generally agreed that the Bromley Healthcare Quality Account 2016/17 was an accurate account of service provision.  A Co-opted Member congratulated the Director of Nursing, Therapies and Quality, Bromley Healthcare and Clinical Quality Team Manager for an excellent report.

A Co-opted Member queried what progress Bromley Healthcare had made in becoming ‘Dementia Friendly’.  The Director of Nursing, Therapies and Quality underlined that becoming ‘Dementia Friendly’ remained an ongoing priority for Bromley Healthcare, and that 80% of Bromley Healthcare staff had now completed Dementia Awareness Training.  An emphasis had been placed on the early recognition of dementia to ensure that patients were signposted to the appropriate treatment, and work was also being undertaken to ensure that patients with end-stage dementia received the support they needed, such as the development of life story resources.  Consideration had been given to how the Bromley Healthcare estate environment could be managed to be more accessible to people with dementia, and resources that raised awareness of dementia had been made available on-site including the short film, ‘Barbara’s Story’.  Bromley Healthcare had worked with a range of key partners on the development of the draft Dementia Strategy for Bromley including the Dementia Hub. 

In response to a question from a Member, the Director of Nursing, Therapies and Quality confirmed that GPs were able to refer patients with pressure ulcers in the lower extremities for assessment.  Following assessment, patients were directed to the most appropriate treatment for their needs which could include the Community Nursing Team or Podiatry Service.

RESOLVED that the Bromley Healthcare Quality Account 2016/17 be supported by the Health Scrutiny Sub-Committee.