Decision details

Report ACH19016

The Committee considered the annual quality report detailing the performance of agencies working in Bromley during 2018/19 and setting out the work undertaken by the Contract Compliance Team to improve standards of care delivered to people living in the community. The Contract Compliance Team closely monitored and reviewed the performance of Domiciliary Care Agencies used by Bromley Council to support people living in the community. The team used intelligence gathered from monitoring visits, CQC reports, quality reviews with Service Users, safeguarding alerts, complaints and information from other professional partners.

It was noted that the current monitoring of Domiciliary Care providers showed continued improvement. Standards were being driven up by the regulator, and swift action was taken if it was determined that providers were not working as they should be.

The Head of Contract Compliance and Monitoring advised the Committee that the inclusion of two additional providers on the current framework would allow domiciliary care packages to be placed in a timely manner. In respect of the proposed changes to the provision of domiciliary care services, a Member asked what the expected impact on monitoring would be. The Head of Contract Compliance and Monitoring said that it was anticipated that the number of providers to monitor would be reduced, however it was not yet clear how many providers would be listed on the framework. Quality impact work continued to be undertaken with users of the service.

In response to a question, the Head of Contract Compliance and Monitoring advised that for any new procurement consideration was always given to the appropriateness of the 60:40 price:quality split

The Chairman asked that the Portfolio Holder for Adult Care and Health and the Director of Adult Social Care keep in mind that an increase in the London Living Wage may have an impact on the sector going forward.

RESOLVED: That the Portfolio Holder be recommended to agreed that the following providers be added to the current framework of domiciliary care providers:

·  Care World Agency Ltd.

·  Eminent Domiciliary Care Agency.