Decision details

Post Completion Review Report - Upgrade of Corporate Customer Services IT Systems including MS Dynamics CRM System and Corporate Website

Decision Maker: Portfolio Holder for Resources, Commissioning and Contracts Management

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes

Decision:

That the findings of the Post Completion Reviews that have been carried out in repect of: (1) The successful upgrade of the CMS Corporate Website to the Jadu Continuum product and the successful migration of the My Bromley Accounts to the new software; and (2) The successful upgrade of Microsoft Dynamics to Version 2011 and the completion of the IT Options Appraisal which outlined the roadmap to move from Dynamics 2011 to Jadu CXM; be endorsed.

 

 

 

Reasons for the decision:

Capital Programme monitoring and review is part of the planning and review process for all services. Capital schemes help to maintain and improve the quality of life in the borough.  Effective asset management planning (AMP) is a crucial corporate activity if a local authority is to achieve its corporate and service aims and objectives and deliver its services. 

Publication date: 26/05/2021

Date of decision: 26/05/2021

Effective from: 04/06/2021

Accompanying Documents: