Issue - meetings
CHANGES TO THE STRUCTURE OF CARE MANAGEMENT
Meeting: 30/11/2011 - Adult and Community Policy Development and Scrutiny Committee (Item 58)
Additional documents:
- UPDATE ON RESTRUCTURE - ASSESSMENT AND CARE MANAGEMENT TEAMS IN ADULT AND COMMUNITY SERVICES Appendix 1 and 2, item 58
PDF 88 KB
- UPDATE ON RESTRUCTURE - ASSESSMENT AND CARE MANAGEMENT TEAMS IN ADULT AND COMMUNITY SERVICES Appendix 2, item 58
PDF 9 KB
Minutes:
Report ACS11056
The Committee considered a report providing an update on the changes in performance resulting from the introduction of a new structure designed to improve the response to service users agreed by Executive on 8th December 2011.
Referring to the Acceptable waiting times for care packages, a Member asked what was being put in place to ensure the targets were met. The Assistant Director (Older People) reported that a number of the delays in care packages were due to waiting for specialised services. The key target was the acceptable waiting times for assessment (within 28 days) and the department was exceeding this target.
In response to a question regarding how the assessments were undertaken, the Head of Assessment and Care Management reported that the Department undertook a mixture of face-to-face and telephone assessments. Officers would return to the Committee with a further breakdown of the numbers of clients undertaking each type of assessment.
RESOLVED that progress towards achieving the objectives of the assessment and care management restructure be noted.