Issue - meetings

Report CS15939

The current contract for Direct Payment Support expired on 31^st July 2016 and it was therefore proposed to retender the contract.

A co-opted Member asked whether support for completing the monitoring forms was included in the contract – this would be confirmed. It was also confirmed that although people could appoint PA’s from outside the borough there was no additional funding for transport costs for PA’s travelling a long distance. XbyX had received one-off funding  which was being used to draw up fact-sheets to help people considering Direct Payments. If people had difficulties with Direct Payments their first recourse was usually to discuss the issue with their Care Manager, and then with Vibrance, the current contractor.

A Member asked about how client satisfaction was measured through the  KPI’s for the contract and whether complaints were monitored – it was confirmed that the provider was expected to provide client survey results.   

RESOLVED that the Portfolio Holder for Care Services be recommended  to approvethe commissioning and procurement approach as set out in paragraphs 11.1 to 11.3 of the report and the extension of the contract as set out in paragraph 8.2 of the report.