Issue - meetings

Report CS17017

The Care Services Portfolio Holder introduced a report requesting approval to extend the call monitoring contract for CareLink (community alarm and telecare service) for a period of 6 months from 1^st October 2016 to 31^st March 2017 to facilitate the market testing of the service.

As a community alarm and telecare service, CareLink supported approximately 1700 Bromley service users to live more independently and with the ability to call for assistance if required.  The current service was managed through separate contracts for supply and installation of equipment and call monitoring/handling of the alarms, as well as an in-house mobile response service.  The Local Authority was market testing for an end-to-end managed service for one provider (or lead provider if a consortium) to deliver an holistic service covering all elements of service provision with the new contract expected to be in place for early 2017.

To facilitate the market testing process of the service it was requested to extend the existing call handling contract with Centra Pulse for a further period of six months from 1^st October 2016 to 31^st March 2017, with a one month break clause.  The existing contract with Centra Pulse was priced at a monthly rate of £1.73 per client. 

RESOLVED that the Portfolio Holder be recommended to agree the extension of the call monitoring contract for CareLink (community alarm and telecare services) for a period of six months from 1^st October 2016 to 31^st March 2017.