Issue - meetings

Report FSD17081

At its meeting on 13 July 2017, the Committee had requested that further investigation be undertaken as to the reasons why a number of claims were showing a high number of days to process. George Talakshi of Liberata attended the meeting to respond to questions.

A significant number of claims recorded as taking in excess of 100 days to process were showing the cause as being advance notification of a change. This was not necessarily poor performance by the contractor - in these cases, performance had been measured from the time of notification, despite the fact that the change could not take effect for some time. In future, performance would be measured from the date when the change was due to take effect, rather than the notification.

RESOLVED: That the explanations provided for the claims being recorded as taking in excess of 100 days to process be noted.