Issue - meetings

Report FSD17090

The Committee considered a report which provided information regarding the performance of the Revenues Services provided by Liberata for the 6 months up to 30 September 2017.  A letter from Liberata’s Regional Contract Director provided an update on each individual service, together with statistical data relating to the Revenues Service.

A Member noted that there was a large number of cases where, despite having a Liability Order in place, it was not possible to take further action due to the account holder lacking any realisable assets or the value of the debt being below the threshold needed to apply for a Bankruptcy or Charging Order.  In response to the Member’s question concerning whether there was a better way of collecting debt representatives from Liberata explained that they were running pilot programme which looked at targeting specific levels of debt.  Liberata would be in a position to report the outcome of the Pilot to the Committee at its next update. 

In terms of the pilot, a Member highlighted that the banking sector had developed a number of effective and efficient procedures for debt collection and suggested that it may be helpful to take advice from financial services as part of the pilot programme.

RESOLVED: That the report and update from Liberata be noted.