Issue - meetings

A Performance Monitoring overview of the Portfolio is provided to each meeting of the Committee.    

Members received the latest performance monitoring overview. This included performance indicators, targets, and a RAG status for each indicator. Quarterly data was also provided where appropriate along with a year-end projection (where appropriate) and a high/low assessment of good performance. Commentary against each indicator provided further information.

The position on indicators marked amber was outlined to Members. For Indicator ES26, Customers using online self-serve transactions to challenge PCNs (%), the original 2018/19 target of 74% will be adjusted for next year to one less ambitious but more realistic. A lower target of 67.4% was currently being proposed.