Issue - meetings

A Performance Monitoring overview of the Portfolio is provided to each meeting of the Committee.

Members received the latest performance monitoring overview including performance indicators, targets, and a performance RAG status against each indicator. Where appropriate, monthly performance data was also provided for 2019/20 along with a year-end projection and a high/low assessment of good performance. Commentary against indicators provided further information as did performance in previous years against indicator targets.

It was explained that a green RAG status had been allocated for Indicator 1, Public Satisfaction with Cleanliness, in view of significant improvements made. Concerning Indicator 8, Waste and Recycling Collections – Homes Missed, the rise in missed bins for September 2019 was expected in view of Veolia introducing the major service changes from 16th September 2019. In the first two weeks of the month, missed bins per 100,000 amounted to only 45 missed bins; however, for the latter two weeks of the month the number of missed bins per 100,000 rose steeply to 397. A Corrective Action Plan (for three months) has been implemented by Veolia and a sum subtracted from the September payment. This sum is being kept in abeyance with its payment dependent on improved performance by the end of December 2019. It was indicated to Members that should Veolia increase performance by 30% for this indicator, they will be able to meet their target by December.   

The Vice-Chairman questioned why the performance overview had no indicator for a percentage of parking payment transactions made by RINGO. The Head of Performance Management and Business Support offered to check.