Issue - meetings

Report CSD20073

The report provided information on the performance of the Customer Service Contract provided by Liberata for the period 1^st December 2019 to 31^st May 2020.  A letter from Amanda Inwood-Field, Contract Director for Liberata, provided an update on each individual element and was attached at Appendix 1 to the report.

Members noted that the slight drop in performance in respect of answering calls in February 2020 arose from the high winds experienced in that month.  As a result of the high winds there were a number of trees down across the Borough and this resulted in a larger volume of calls.

RESOLVED: That the report be noted.