Issue - meetings

The Senior Performance Officer (Performance Management & Business Support) attended the meeting to present the ECS Performance Overview report. The performance overview update was for six months data, and any updates provided would be on an ‘exception’ basis; i.e. commentary would be limited to areas that had been rag rated red or amber. 

Members were updated regarding ECS1 which was ‘Public Satisfaction with Cleanliness’. The first areas (local streets and neighbourhoods) had improved and were above target. ‘Town Centres’ was slightly under target. This was because an on-street survey had been undertaken, and due to Covid 19 there was a lower response rate this year. There was no indication of poor performance.

The Senior Performance Officer explained that the target with respect to the number of attendees at the Beeche Educational Centre was not achievable due to the government restrictions that had been imposed because of the pandemic. This target would need to be changed if the current restrictions were not lifted.

The Senior Performance Officer provided an update regarding ECS21 and ECS 22 which were both amber rated. The former related to routine street lighting maintenance, and the latter related to highway maintenance tasks. The contractor had been asked to provide an improvement plan for the future delivery of these services.

Members were briefed regarding ECS 24: ‘Children travelling to school by foot, cycle or scooting’. Data for this had not been collected at schools this year as schools had been closed in the summer term when the count was usually made.

Members were updated regarding  ECS 32: ‘Customers using online self-serve transactions to challenge PCNs’. This was projected to be marginally below target—work was ongoing to encourage the public to use the online portal.

A Member drew attention to ECS 29, which was related to injuries or deaths caused because of road traffic accidents. He remarked that this was something that had appeared to be ongoing for the last three years. He inquired what the Council could do to reduce the number of KSIs (killed and seriously injured) to zero in line with the aims of the ‘Vision Zero’ policy. The Assistant Director for Traffic and Parking responded that KSIs were assessed over a five-year period, and that LBB had been very successful (generally speaking) in reducing the number of people injured in road traffic accidents. He hoped that the current plateau was a ‘non-statistically significant variation’. The Council would be continuing with policies to reduce the number of casualties from road traffic accidents.

The Chairman enquired if the department had a clear view of where money and resources  should be directed, and what was the process followed to make the most impact in this area. The Assistant Director responded that LBB analysed data roughly every 12 to 18 months, to try and identify where KSI incidences were occurring. Data from the previous three years would be used as a start point for the analysis. Sometimes, key sites would be identified; in other cases, perhaps where there was a  ...  view the full minutes text for item 77