Issue - meetings

Report CSD21052

The report set out the successful outcomes of the Upgrade of the Corporate Customer Services IT systems including MS Dynamics CRM System and Corporate Website funded from the capital programme.

In response to questions the Assistant Director of Customer Services confirmed that the software supported the corporate website and the customer relationship management system used by the Customer Services Team.

In respect of the cost of the short-term extension, the Assistant Director explained that Microsoft had withdrawn support for the software and arrangements had been put in place for BT to conduct a full review.  Consequently, it was felt that the short-term extension represented value for money as the advice from the Council’s IT Department was that software had to be supported in the interests of data compliance.

RESOLVED: That the Portfolio Holder be recommended to endorse the findings of the Post Completion Reviews that have been carried out in respect of:

·  The successful upgrade of the CMS Corporate Website to the Jadu Continuum product and the successful migration of the My Bromley Accounts to the new software.

·  The successful upgrade of Microsoft Dynamics to Version 2011 and the completion of the IT Options Appraisal which outlined the roadmap to move from Dynamics 2011 to Jadu CXM.