Issue - meetings

Report HPR2021/060

In line with the Contract Procedure Rules, Members received an update on the performance of Greenwich Leisure Limited (GLL) in the provision of the Library Services contract. The report set out how the contract had been delivered in line with the contract, specification and key performance indicators since the last report in March 2021. Representatives from GLL attended the meeting to answer questions from the Committee. It was confirmed that performance remained good, and no penalties had been imposed. Visitor numbers were now almost back to pre-covid levels.

A Member suggested adding a KPI on tackling loneliness to measure how the service was serving communities on this issue. It would be difficult to add a KPI at this stage in the contract, but officers would look at this issue.

The Start Up Bromley project was going well, with the three main centres in Bromley, Orpington and Biggin Hill Libraries up and running. The Bromley facilities were proving particularly popular. Annual Performance Targets were set out in the report – these had been established by drawing on similar projects elsewhere. The Chairman commented that these targets should tie in with other Council policies and priorities, especially in the Economic Development Strategy.

A Member commented that good libraries needed well-maintained buildings, and Beckenham Library did need some work. Officers agreed to provide a schedule of maintenance requirements.

The Council’s Culture Team was working proactively with GLL to introduce innovative new schemes and activities to the borough’s libraries and respond to local demand.

RESOLVED that the report and the performance of the service provider since the last report be noted.