Issue - meetings

Report FSD22089

The report provided information regarding the performance of the Benefits Service provided by Liberata for the period 1 April to 30 November 2022. A letter from Amanda Inwood-Field Liberata’s London Regional Contract Director wass attached as Appendix 1 of the report. And provided Liberata’s perspective of performance, together with an update on initiatives to be introduced in the coming months. 

The Committee discussed the number of people waiting more than 80 days for change of circumstances to be processed.  The Revenues and Benefits Manager highlighted that it was the responsibility of the customer to provide details and they were given extra time to do this which accounted for some of the delays.  When the service was made aware that someone was vulnerable, avenues of support were investigated and provided where necessary.  Members noted however that assistance could only be provided in cases where the service was made aware of an issue.

RESOLVED: That the report be noted.