Issue - meetings

That

1.  Under the CRM capital programme, the completion of the software implementation and website redesign upgrade project of a value of £491k leaving a remaining value of £270k allocated to this programme be noted.

2.  It be agreed that the £270k underspend be returned to the capital programme.

Report CSD24045

The report provided an update on the CRM replacement capital programme including a scheme closure report on the completed software implementation and the completed redesign of the Council’s public facing website.

The report also sought Members’ approval to progress the complementary scheme to enhance the My Account features of the website including the personalisation and single sign on initiatives outlined in the report.

The report was scrutinised by the Executive, Resources and Contracts PDS Committee at its meeting on 20 May 2024 and the Committee recommended that the Executive agree Option 3 (Do nothing and return the capital receipts).

The Portfolio Holder for Resources, Commissioning and Contracts Management recognised the significant achievement of delivering the first phase of the CRM project underbudget but felt that the business case for phase 2 was not strong enough.  Consequently, the Portfolio Holder proposed the following amended recommendation:

2.1  Under the CRM capital programme, note the completion of the software implementation and website redesign upgrade project of a value of £491k leaving a remaining value of £270k allocated to this programme.

2.2  Approve that the £270k underspend be returned to from the capital programme can be realigned to fund the complimentary Phase 2 website ‘My Account’ enhancement initiatives as set out in the Liberata proposal. This work will be undertaken through the Council’s existing provider’s CCN process for Liberata as set out in section 10 of this report. Total cost estimates for the project are set out in appendix 1 of the Part 2 report.

2.3  Approve delegated authority to the Assistant Director of Customer Services to spend the £270K budget. This will include the purchase of technology and the setting up of any ongoing support contracts which will be procured under a variation agreement to the existing technology providers for the provision of additional services as part of the existing solution and contracts. Further details are set out in appendix 1 of the Part 2 report.

The motion was seconded by Councillor Bennett, put to the vote and CARRIED.

RESOLVED: That

1.  Under the CRM capital programme, the completion of the software implementation and website redesign upgrade project of a value of £491k leaving a remaining value of £270k allocated to this programme be noted.

2.  It be agreed that the £270k underspend be returned to the capital programme.