Issue - meetings

CUSTOMER SERVICES CONTRACT MONITORING REPORT

 

 

Meeting: 03/07/2023 - Executive, Resources and Contracts Policy Development and Scrutiny Committee (Item 22)

22 CUSTOMER SERVICES CONTRACT MONITORING REPORT pdf icon PDF 166 KB

Additional documents:

Minutes:

Report CSD23067

 

The report provided information on the performance of the Customer Service Contract provided by Liberata for the period 1st November 2022 to 30th April 2023.

A letter from Bola Odunsi Regional Director (London & The Southeast) for Liberata, provides his update on each individual element and was attached at Appendix 1 of the report.

Members welcomed the improvement in the performance of the out-of-hours service.  In response to a question, the Committee received assurances that resources would be deployed to ensure that targets continued to be met.

The Committee requested that information on the number of applications for Blue Badges that were rejected be provided following the meeting.

RESOLVED: That the report be noted.