Issue - meetings

Report ACH23-030

The Committee considered a report outlining an Engagement Framework which informed the way in which the department sought to hear the experiences of residents and service users to inform service design and improvement.

The Engagement Strategy Manager advised Members that the Engagement Framework had also been presented at the Children, Education and Families Policy Development and Scrutiny Committee. The purpose of the framework was to provide a tool for staff in terms of how they should engage with both residents and visitors. The existing user voice framework had been updated to make it wider and clearer.

RESOLVED that the updated Engagement Framework (Curiosity and Influence) be endorsed.