Issue - meetings

The report provided information regarding Liberata’s performance in the provision of Exchequer Services for the period 1^st April 2023 to 31^st March 2024. 

A letter from Bola Odunsi, Liberata’s Regional Contract Director, provided an update on each individual service and was attached at Appendix 1 to the report with statistical data relating to the services shown in subsequent appendices.

The report was introduced by the Assistant Director of Exchequer Services.  The Chairman noted that this was the last meeting that the Assistant Director would attend and, on behalf of the Committee, thanked the Assistant Director for her hard work and dedication and wished her well for the future.

In response to a question concerning nightly paid accommodation the Committee was told that reasons for delays could be investigated although as the recovery team became aware of new clients, support was provided with the claim process.  The Assistant Director for Exchequer Services explained that part of the process was to ensure that clients were supported to  apply for Housing Benefit however some people were not eligible due to their level of income. Delays in processing claims were closely monitored and claims were backdated where possible.

RESOLVED: That the report be noted.