Issue - meetings

Report FSD24045

The report provided information regarding the performance of the Revenues Services provided by Liberata for the period 1 December 2023 to 31 March 2024. A letter from Bola Odunsi, Liberata’s Regional Director (London and the Southeast), provided an update on each of the individual services and was attached at Appendix 1 of the report with statistical data relating to the Revenues Service attached at Appendix 2 of the report.

The Committee received and noted an amendment to the table presented in paragraph 3.4 of the report.

In response to a question, the Assistant Director for Exchequer Services confirmed that the number of direct debits had increased following the competition that had been trialled.

The Chairman highlighted that the number of complaints reported was the lowest for a number of years.

The Committee discussed issues around the collection of Council Tax and was advised that there had been a decrease in collection since the pandemic.  The Director of Finance advised that there was a considerable sum still to be collected however it was the ultimate collection figure which was key.  Members noted that collection compared favourably against other London Boroughs.

RESOLVED: That the report be noted.